Wholesale Growers Direct guarantees ALL of our equipment and follows the warranty guidelines put in place by our various vendors. Please refer to these warranty instructions for further information or email [email protected] for updates. All lighting systems should be tested thoroughly before being returned. Please note that some manufacturers do not credit or replace products — they repair and return them. This will create longer turn-around times on these items, lengthening the processing of the return.
You may exchange or return recently purchased merchandise for up to 30 days if the merchandise and its packaging are in new, unused condition. You don’t even need a receipt — we’ll have a record of your online purchase. A 15% restocking fee will be applied on all returned merchandise. All freight charges will be the customer’s responsibility.
We are fully committed to providing quality products and outstanding customer service. Plus, we really do listen to your feedback. Bottom line? You can count on everything we offer to meet your expectations. Which means you can’t go wrong with a purchase from Wholesale Growers Direct.
Shipping Damages/ Shortages
All freight damages and shortages must be noted on the bill of lading at the time of delivery. You should write the description and damaged quantity, if known. If you are unable to inspect the shipment completely, please sign the delivery receipt subject to count and inspection (STC&I). Please ensure the driver has signed the delivery receipt after you have noted any damages/ shortages with your shipment.
How Can We Help?
Our Customer Service Department is available Mon-Fri, 8am to 5pm (MST) via e-mail: [email protected] If you are inquiring about the status of your order, please include your order confirmation number and/ or the address you used to place the order so we can better serve you.
Wholesale Growers Direct has become one of America’s largest and most-trusted suppliers of quality horticultural lighting and equipment. Why? Because we only carry the products you need from the brands you trust.